At Capfix Ltd we like to keep things simple and fair. If something is wrong, we will sort it.
If not, we’ll be straight with you.
Delivery Information
Your order is your responsibility as soon as it is delivered to you (or someone you’ve nominated).
If you:
Refuse to accept it
We may:
Please check your delivery as soon as it arrives.
Damaged Items
If your order arrives damaged:
Sometimes, there might be something missing or incorrect:
If we don’t hear from you within this time:
Your 14-Day Right to Cancel (Consumers Only)
If you’re buying as a consumer, you have the right to cancel your order within 14 days of receiving it.
To qualify:
👉 You are responsible for return postage costs.
For trade customers:
Sometimes, we may apply a handling/re-stocking charge.
👉 Special-order or non-stock items cannot be returned.
Once we receive your return:
Standard delivery costs are refunded (where applicable).
Upgraded delivery costs are not.
If something isn’t right, we’ll fix it.
If your item is:
You will get:
👉 We will cover return costs in these cases.
This is important for tools like diamond blades and cutting discs.
It’s your responsibility to choose the correct product for the job.
We’re always happy to help—but final selection is down to the buyer.
Read our Guide on the best blades for different materials
👉 Not sure? Ask us before ordering.
If a product is:
…it is not faulty and a return is not possible.
However, please ALWAYS call Chris 07879653725 in these situations as we can often help.
Products like diamond blades are designed to wear down.
This includes:
👉 This is normal and not a fault.
Products must be:
We are not responsible for issues caused by:
Performance depends on:
👉 We cannot guarantee results in every situation.
To assess a fault, we always ask for:
We may refuse claims where:
We are not responsible for delays caused by:
If you’re unsure about anything before or after ordering, just get in touch:
Capfix Ltd
Call Chris: 07879653725
or email [email protected]
