Returns & Delivery

• Capfix Ltd shall decide on the method of transport for all deliveries. The risk passes to the Buyer when the goods are collected by the carrier.

• No claim for loss or damage to all or part of the goods will be considered by Capfix Ltd unless the Buyer:

• In the case of damage, informs in writing both the carrier and the Company within five days of the delivery, giving full details of the nature of the damage.

• If the carrier’s receipt has been signed stating that the goods were received in good condition, there shall be no claim on Capfix Ltd.

• In the case of loss, informs Capfix Ltd within five days of being notified of the dispatch.

• Where there is a liability on Capfix Ltd to rectify loss or damage, Capfix Ltd’s liability is limited to replacing the lost or damaged goods.

• Dates given by Capfix Ltd for delivery are estimated only but will be kept as closely as possible. Capfix Ltd cannot be held responsible for any loss to the Buyer for later delivery, nor can the Buyer cancel or refuse to take delivery.

• Each delivery of goods against an order shall be considered as a separate contract within these Terms and Conditions, and failure to make a delivery shall not enable the Buyer to terminate the order.

• If the Buyer refuses to accept a delivery, Capfix Ltd shall have the right to hold any prepayments, and to seek compensation from the Buyer for the costs of bringing the goods into condition to supply to the Buyer, and the carriage costs involved.

• The Buyer may only return goods to Capfix Ltd, at the Buyer’s expense after Capfix Ltd has given written permission for the return of specified items, and such items must be unused, undamaged and in their original and undamaged packaging. Items which are not standard products in a current price list cannot be returned.

• All circumstances beyond Capfix Ltd’s control however caused e.g. riot, war, accident, mechanical breakdown, Government action, give Capfix Ltd the right to cancel or postpone the delivery of an order, during the period of such circumstances and their immediate aftermath.

• The responsibility of inspection of the contents of a delivery rest with the Buyer. Unless the Buyer notifies Capfix Ltd within two working days of a delivery of any discrepancy, the details of quantities and products shown on the dispatch note or invoice shall be deemed to be correct.